Requirements for Etiquette and Image Standards of Jiusheng Suzhou Security Company
Dress neatly, stand upright, maintain a rigorous demeanor, walk steadily, have a clear gaze, operate in a standardized manner, and maintain military and police discipline.
Requirements for Etiquette and Image of Mobile Post (Patrol Post)
● Mobile security personnel often exhibit alternating standing and walking postures during mobile duty.
● The station requires standing upright, straight, and stable.
● Walking requires taking military steps, walking in a straight line, and walking steadily.
Post inquiry etiquette requirements
When suspicious individuals or phenomena are found, polite inquiries should be made.
If you see a stranger coming in and out of the building, you can come forward and inquire. The inquiry method can be:
Sir (Miss), who can I speak to
Sir (Miss), please take a moment. May I ask which company you are from.
If you see someone walking out of the building with their belongings, you should first determine if there are any suspicious areas. If there are any suspicious areas, you should come forward and inquire. The query language is:
Sir (Miss), may I ask where you are from? Could you please check the luggage you are carrying.
4. Inquiries often cause opposition from the other party
After checking without any doubt, we should express our apologies in the following language: "Sorry for the delay. Thank you very much for your cooperation. Please take your time
If the respondent expresses dissatisfaction, they should explain, "I'm really sorry, this is a routine matter, please understand.
For those who have been questioned, there should be expressions of apology, salute, and gift giving. The salute should be standardized, and the gift should be presented in a gesture of "please walk".
5. If the customer's vehicle is parked or left disorderly
You should quickly approach the front of the vehicle and salute the driver, then politely say, "Sir (Miss), you cannot park here. Please park your car at ×× Place, cooperate more.
If the other party does not listen to persuasion, further explanation should be given: "Sir (Miss), it is indeed not possible to park here. We are doing this for your good, and if other vehicles damage your car (or are scratched by others), we are also responsible. Please understand our difficulties.
When encountering elderly people or others who need help lifting heavy objects
Be proactive and ask, "Sir (Miss), can I help you
When others are grateful, they should say 'No need to thank you, this is what I should do'
Jiusheng Security on-site training
Departure procedures and operational image standards
All vehicles departing from the jurisdiction should follow the procedures of "indicating parking, checking and inspecting goods, and receiving and releasing documents".
1. Vehicle inspection and inspection: For vehicles carrying goods out of the area, a signal should be given to stop and inspect the goods. After receiving the order and inspecting the goods, a salute should be given before a release notice is issued.
For vehicles that do not show a waybill, they should first ask: "Excuse me, is there any cargo on the vehicle?" Regardless of whether the other party answers yes or no, the onboard condition should be checked.
If it is found that there is goods on the vehicle, it should be explained to the other party: "If there is goods on the vehicle, please show the shipping receipt" and "Please reissue the shipping receipt. Thank you for your cooperation.
If there is no cargo on the vehicle, make a release gesture and salute, and visually inspect the vehicle as it departs.
If the other party does not have a delivery note, material release note, or invoice, they should politely request the other party to return and issue:
I'm really sorry, could you please come back again and open the material release slip? We are doing this to protect the property of the owner from damage
If we don't do this, we won't be competent. Please understand more
After receiving the release note, the other party should say, "Sorry for keeping you waiting
4. All vehicles traveling shall operate in accordance with the delivery etiquette and standard posture.
If you encounter VIPs or leaders entering or exiting, you should respectfully greet them.
When customers ask for directions, they should first salute and tell the other party in a polite and concise tone.
summarize
In order to improve the quality of Jiusheng security staff and establish a corporate image. Show the internal qualities and cultivation of the company, leave a good impression on Party A, learn personal etiquette and cultivation, pay attention to etiquette everywhere, respect others while also winning their respect for us, thus making interpersonal relationships more harmonious and making our work environment more relaxed and pleasant.
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